Utilisateur:Scheikh
Contact Information[modifier | modifier le code]
Stephane Cheikh
26 Chemin de Joinville
1216, Cointrin - Geneva
Email: [scheikh@yahoo.com]
Phone: 41 79 330 0442
Citizenship: European (France) & Canada
DOB: January 8, 1973
Status: Married, 2 children
Swiss Working permit: G
Overview[modifier | modifier le code]
Education:
- Harvard graduate diploma in Information Systems
- Bachelors of Science degree in Management
- PMP certified since 04/2004
Experience:
- 7 years of experience managing/leading medium to large Internet, Intranet, Extranet and Portal projects
- Experience gaining client’s confidence, trust and respect
- Strong communications skills (oral, written, listening)
- User Centric Design certification (UI9 & AdaptivePath)
Education[modifier | modifier le code]
HARVARD UNIVERSITY
April 2003
Boston, United States
Degree: Graduate Certificate in Applied Sciences (CAS)
Concentration: Information Systems and Electronic Commerce
The program includes courses in computer science, databases, programming, and networking as well as specialized courses of immediate relevance to today's high technology industries.
UNIVERSITÉ DE MONTRÉAL
June 1996
Montréal, Canada
Degree: Bachelors - Business Administration
PMI MONTREAL:
- 10 Selected out of 200 by the PMI-Montreal to be part of the Mentoring Program (Fall 2004)
2004 PROJECT WORLD:
- Workshop: Leadership, Power, Influence and Politics in Project Management
2004 BUSINESS ANALYST WORLD:
- Workshop: Critical Thinking - Putting Thought into Action for Accurate Requirements
- Workshop: The Zen of Scope Management - The Bare Essentials of Defining Project Requirements
Work Experience[modifier | modifier le code]
SITA – Société Internationale des Télécommunications en Aéronautique
May 2005 > Current
Geneva, Switzerland
Title: Senior Consultant, Online Information, Collaboration and Knowledge Management
Overview:
- For all entities across SITA SC, define and implement the Online Information, Collaboration and Knowledge Management Practice.
- The job entails the supports of Marketing, Sales, Competency Centres Customer services needs, and Management.
Project Management:
- Drive forward and project manage all development of the online information tools (intranet, internet, collaboration, forum and knowledge management platform) for SITA SC
- Analyse requirements for online information and communication and ensure that the tools are in place to support the needs.
- Work closely with all stake holders (Management, marketing communication, regional marketing, sales, commercial desk/ Customer Care) to define content guideline, ensure proper use of the tool, drive traffic to the sites
- Interface with Group Services to ensure that the platform(s) in place cover the needs from SC
- Interface with SITA INC to leverage development, needs and practices
- Define the use of Forums, Knowledge management platform (when necessary)
- Define the structure and navigation method of the internal and external sites to ensure it provides effective information to employees and customer alike.
- Ensure proper development of the E-marketing platform to support SITA SC needs. Set-up the framework for Talk2SITA, SITA internets presence (inclusive dedicated areas)
- Optimize content for search engine
- Build, document and maintain responsibility matrix and KPI for each tool in place
- Ensure regular reporting and take corrective actions
- Run steering and operational committee for each domain
December 2002 – May 2005
Montreal, Canada
Title: Project Manager, Online Information, Collaboration and Knowledge Management
Project Management:
- Project Management for the development, enhancements and maintenance of all online information tools, including Internet, Intranet, Extranet, Forums & Projects areas
- Interacting with customer personnel to identify business objectives and needs and turn them into a KM strategy
- Analyze requirements for online information and communication and translate into a project plan with full involvement of the project team and stakeholders
- Identify appropriate technology tools required to implement client’s KM program and supporting their implementation
- Ensure timely delivery of projects/products in line with agreed functionality, quality, cost and performance in compliance with company KM procedures and standards, thereby guaranteeing operational success of the product
Operations:
- Build, document and maintain responsibility matrix and KPI for each tool in place
- Define content and graphic guidelines
- Review traffic reports and ways to improve usage
- Train and support all users
- Optimize content for search engine
- Run steering and operational committee for online presence on a monthly basis
Knowledge Management:
- Defining customer’s requirements to achieve their KM objectives
- Interact with internal stakeholders to identify business objectives and needs and turn them into a KM strategy
- Developing and implementing effective KM governance approaches
- Design and implementing effective KM processes and integrate them with client’s business processes
- Developing and implementing effective content architectures and taxonomies
- Understanding key barriers to KM behavioral change and developing effective change management programs
Project management for these complete turnkey solutions: (From requirements gathering, design, product selection, information architecture, process flow, content creation, taxonomy, usability, back-end integration to support and training).
- Internet (Corporate Web Site & Reference Center)
- Intranet & Extranet for Knowledge and Collaboration (Microsoft Sharepoint ASP, VB, .NET)
- Web Based Knowledge Management Applications called “Toolkit” (Proprietary solution)
- Forum (listserv, discussion boards) based enterprise applications
- CMS - Content Management solution (Microsoft Content Management Server, SQL, ASP, .NET)
- EPM - Enterprise Project Management solution (Microsoft Office Project Server 2003 , SQL, ASP)
- CRM - Enterprise Customer Relationship Management solution (Microsoft CRM, SQL, ASP, .NET)
January 1999 – November 2002
Boston, USA
Title: Project Manager
- Help team members when gathering and analyzing business and technology requirements to create functional specifications
- Consult with management and reviews project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project and staffing requirements
- Develop project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
- Formulate and define technical scope and objectives of project. Identifies and schedules project deliverables, milestones, and required tasks
- Understand and communicate effectively with both business and engineering team members
- Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget
- Establish standards and procedures for project reporting and documentation
- Prepare project status reports and keeps management, clients, and others informed of project status and related issues
- Confer with project personnel to provide technical advice and resolve problems.
- Coordinate and respond to requests for changes from original specifications.
- Monitor project results against technical specifications.
- Review and maintains project documentation
Projects Managed:
Development of the following Information Systems projects:
- Liberty Mutual: JAVA Application (Auto Insurance Rating Engine)
- Fidelity Venture: Siebel deployment for internal Pilot
- Fidelity Venture: Knowledge Management System - Intraspect
- Reuters: New web site application including proprietary content management system - cross-office project with the NY office and contractors in Ireland, Germany and London.
- Cigna: New web site application including proprietary content management system.
- British Airways: New web site application - cross-office project with the NY office and contractors in London.
January 1997 - January 1999
Montreal, Canada
Title: Account & Project Manager
- In charge of the primary liaison between our clients, business units, account managers & creative teams.
Projects Managed:
- Development of web applications for the following clients:
- http://www.cirquedusoleil.com
- http://www.bell.ca
- http://www.teleglobe.com
- http://www.cyberpresse.ca
Technical Skills[modifier | modifier le code]
- Methodology: UML and RUP
- Programming: Basic JAVA & JavaScript; Visual Basic
- Networking: TCP/IP, IP, IPsec; VPN; SMTP
- Web Publishing: Apache Web Server; HTML; CSS; Dreamweaver
- Operating Systems: UNIX; DOS; Mac OS; Windows 95/98/NT
- Hardware: IBM-PC; Macintosh
- Database Tools: MS Access; FileMaker Pro; Cold Fusion; SQL
- Internet: Firefox, Netscape; Internet Explorer; FTP, WIKI, BLOG, Forums
- Office Programs: Microsoft Word; Project 2000; Visio 2000; PowerPoint
- Image and Multimedia Tools: FLASH, Adobe Photoshop; Illustrator; Premiere
Technologies Implemented[modifier | modifier le code]
- Microsoft Content Management Server (CMS)
- Microsoft Customer Relationship Management (CRM)
- Microsoft Sharepoint (SPS 2003)
- JAVA based – Insurance rating engine
- Proprietary content management system (Profusio)
- Intraspect –> Vignette
- Intraspect connected to Siebel
- Products Evaluated: Documentum, Broadvision, Plumtree and Salesforce.com
Spoken & Written Languages[modifier | modifier le code]
- French – Expert
- English – Expert
- Spanish – Intermediate